kokeb - blog

The JustHost.com offered its service beginning with "Congratulations, you have been chosen by our CEO for platinum status." Fury toward its way of marketing arose, then. (You Have Been Chosen, Earthling) It was a beginning to make me come to an end to close hosting account. Here is story how and why I cancelled. They abused confidence and faith from customers. (You may take advantage of half priced hosting service that they may offer when you initiate cancellation process. Read up to the end of this post if you want to know how you can get that offer!)

Just before I signed in this hosting service, everything was shown completely giving best knowledge about services listed in web pages. However, it did not provide what kind of additional services are available with detailed pricing information. As shown below, there are additional services of Daily Backup, Priority Support, Private SSL, and Dedicated IP address. Their price range was acceptable and relatively cheap. However, their fees were not refundable! I subscribed Daily Backup by accepting their non-refundable policy because I expected quality service all through this year. I had committed critical mistake. :-( Simply speaking, there are not hidden fees but hidden services non-refundable.

I did not suspect quality service. This was my second mistake. When I requested backup archive of a specific date, service staff couldn't locate it. When I asked the person about server side backup schedule and terms of service of Daily Backup, I got no answer. This moment, I just considered hosting cancellation at the expense of non-refund. I did not plan to open my story yet because everything, I think, was my faults.

Anyway, I initiated cancellation. I was shocked. The cancellation page showed me counteroffer by 50% refund with hosting continuation. I couldn't stand it! It was beyond my endurance. I just closed because I was fed up with its lousy enticement.